Employment at The Rockwell
The Rockwell Museum maintains a unique work environment in the beautifully restored Old City Hall Building in downtown Corning in New York’s Finger Lakes Region. Nestled in scenic upstate New York, Corning is a vibrant community with an attractive, historical downtown and home to Corning Incorporated—one of the world’s leading innovators in glass and materials science and world-renowned Corning Museum of Glass.
Our small staff is a committed, creative, energetic team that continually embraces diversity of thought and backgrounds. We are passionate about advancing our work and our commitment to the community. We offer full- and part-time positions with excellent benefits. The Rockwell Museum is an Equal Opportunity Employer.
- Excellence—We are leaders in all we do.
- Innovation and Creativity—We design dynamic and imaginative programs.
- Our People—Through the full involvement of our people, we achieve excellence, innovation, and creativity.
Retail & Guest Services Manager Group Sales Associate
Retail and Guest Services Manager
Status: M&P, Full-Time
Reports to: Director of Finance and Operations
Manages all aspects of the Retail and Guest Services operation, ensuring world-class customer service and effective operation of the department. Maximizes sales and profitability of retail categories through analysis and appropriate reaction to sales trends. Manages the support of retail sales, gross margin, and turnover objectives. Sets the merchandise direction to ensure profitability. Supervises regular and temporary Retail and Guest Services staff.
- Attains sales and profitability goals for retail through effective use of short and long-range planning, expense management and inventory control.
- Sets the overall strategy and merchandise direction for the Museum Store by developing assortment plans that support in-stock positioning for key merchandise categories, classifications, items and vendors.
- Determines buying /visual to develop assortments that support the needs of the customer and the financial objectives of retail.
- Assumes leadership and development role through effective department planning, communication, morale building, staff development and training and implementation of selling priorities.
- Develops strategies for seasonal merchandise plans, pricing strategies, execution of promotional events, seasonal events and day-to-day operation of store to support financial objectives of the Museum Store.
- Maintains standards of operation for the Museum Store including visual presentation, security and shortage control, human resources and operations.
- Ensures adherence to pricing policies on merchandising, promotional strategies and marketing to support the financial objectives of the Museum Store.
- Develops the visual presentation guidelines for the store to support seasonal strategies.
- Responsible for the retail sales plan, and sales volume by category.
- Responsible for the retail assortment plan by category, receipt flow plan and seasonal transition planning.
- Completes accurate forecasts evaluating financial components based on current trends, and knowledge of future events which will impact the business.
- Manages the Point of Sale system and relationship with the provider and all systems related to customer service, buying and inventory functions.
- Manages and provides training to staff on all aspects of the online admissions ticket sales through the CRM application.
- Develops market relationships and knowledge of market trends, strengths and weaknesses.
- Facilitates and promotes timely communication and cooperation between guest services team, merchandising functions, and other internal and external resources.
- Initiates and schedules all purchasing-related product training courses for guest services associates.
- With the Director of Finance and Operations, defines strategic plan, including short- and long-term goals, to successfully meet departmental objectives and budget.
- Works closely with the Director of Finance and Operations to develop and implement the annual Guest Services budget; manages expenses to budget.
- Reviews and approves staff schedules and budget based on attendance history and budget; adjusts staffing levels based on business needs.
- Assesses existing programs for effectiveness and revises appropriately.
- Ensures that Guest Services associates have current information to effectively perform their jobs; leads and/or co-leads department meetings, effectively communicating departmental expectations, and appropriate information from other departments.
- Responds to guests’ inquiries and resolves customer issues in timely and appropriate matter.
- Creates, monitors and maintains guest services’ department budget, ensuring that expenses are within budget.
- Analyzes seasonal staffing demands; works as needed with staffing partner to hire temporary workers accordingly.
- Recruits, interviews, hires, coaches, develops and manages the Retail and Guest Services staff.
- Creates and maintains training manuals, policies and procedures for Retail and Guest Services to ensure the highest quality standards and world-class customer satisfaction.
- Develops and implements quality training initiatives for all associates to include customer service, product knowledge, and departmental and facility procedures.
- Cultivates a positive and productive workplace through communication, vision, teamwork and commitment.
- Ensures consistently high standards of customer service through effective staff planning, monitoring of training programs and timely communication of advertising and special events.
- Ensures that information is distributed in a timely manner and to proper locations.
- Strategizes and evaluates possible integration of new industry tools.
- Benchmarks with other world class museums as necessary.
- Ensures the confidentiality of Museum proprietary information, including, but not limited to, vendor relationships.
- Identifies volunteers to meet frontline requirements.
- Minimum five years’ experience in retail and customer service environment at an equivalent level.
- Bachelor’s degree required
- Knowledge of retail accounting.
- Excellent software skills including Microsoft Word, PowerPoint and Excel; experience with a Point of Sale system; and ability to learn new software quickly.
- Familiar with procurement card industry standards.
- Ability to represent the Museum professionally.
- Strong customer service skills.
- Strong written and verbal communication skills.
- Ability to learn new tasks quickly.
- Ability to effectively lead, coach, mentor and supervise employees.
- Strong analytical and negotiation skills.
- Experience using marketing and promotions to drive sales and traffic.
- Experience with planning, forecasting and allocation.
- Ability to collaborate and work across department lines.
- Manage multiple projects at once and provide deliverables by established deadlines.
- Ability to work effectively with internal and external customers.
- Ability to work in an organized and efficient manner.
- Ability to work weekends, holidays and/or evenings as needed.
- Prior museum experience would be a plus.
Submit cover letter and resume via email to firstname.lastname@example.org
Group Sales Associate
Title: Group Sales Associate
Status: Temp/Kelly Services (Part-time; 16 hours a week)
Reports to: Marketing and Communications Director
Sales position responsible for supporting the growth of the adult group tour market for The Rockwell Museum. Works with the Marketing Director to develop, implement and monitor recruitment and retention communications to targeted commercial and non-commercial tour groups. Serves as on-site host to booked groups and provides a high quality visitor experience, including meet/greet and gallery tour occasionally. Also works on the Guest Services frontline at The Rockwell when necessary.
- Generate group sales through phone and email outreach. Significant prospects provided; additional creative sourcing and networking imperative
- Complete booking process from reservation, to invoicing and payment
- Maintain comprehensive records and accounting
- Courteous and professional care of group contacts and their needs
- Trained as a gallery guide and provides interpretive adult tours
- Sells admission to The Rockwell Museum, Corning Museum of Glass and tracks demographics (via computer)
- Answers questions about the art, history and mission of The Rockwell as well as the local region
- Transacts sales accurately and efficiently at Museum Admissions
- Maintains working knowledge of The Rockwell Museum collection and group sales operation
- Associate’s Degree required
- Sales or marketing experience preferred
- Strong communication and interpersonal skills with a diplomatic, professional phone manner
- Proven self-starter with strong work ethic, self-motivated, resourceful, conscientious, punctual and energetic
- Proficient in Excel and Word on a PC platform, design skills in Adobe suite desired
- Ability to accept direction willingly and to follow through with delegated tasks
- Ability to stand for 8 hours and lift up to 20lbs if needed
- Knowledge of the region desired (or ability to learn quickly)
- Ability to comfortably interact with people of different cultures.
- Ability to work weekends and evenings as needed
- Strong knowledge of computers and technology
- Ability to learn and adapt to new tasks or situations quickly and cooperatively
- Ability to report for scheduled shifts on time and be dressed appropriately
- Associate is generally scheduled a minimum of 16 hours per week and up to 20 hours per week (includes ½ hour break for lunch).
- Hours of operation are 9 a.m. -5 p.m. and 9 a.m. – 8 p.m. during the summer (Memorial Day through Labor Day), seven days a week
- Dress code is business casual and must be followed
- Orientation and training will be provided
Submit cover letter and resume via email to email@example.com