We will be making a change to our online admissions and event ticketing site on Thursday, May 24, 8 - 9 a.m. We appreciate your patience in not attempting transactions at this time.
Employment at The Rockwell
The Rockwell Museum maintains a unique work environment in the beautifully restored Old City Hall Building in downtown Corning in New York’s Finger Lakes Region. Nestled in scenic upstate New York, Corning is a vibrant community with an attractive, historical downtown and home to Corning Incorporated—one of the world’s leading innovators in glass and materials science and world-renowned Corning Museum of Glass.
Our small staff is a committed, creative, energetic team that continually embraces diversity of thought and backgrounds. We are passionate about advancing our work and our commitment to the community. We offer full- and part-time positions with excellent benefits. The Rockwell Museum is an Equal Opportunity Employer.
- Excellence—We are leaders in all we do.
- Innovation and Creativity—We design dynamic and imaginative programs.
- Our People—Through the full involvement of our people, we achieve excellence, innovation, and creativity.
guest services associate
Guest Services Associate (The Rockwell Museum Store and Admissions)
Status: Part- to Full-Time, Contract Position
Reports to: Retail and Guest Services Manager
- Greets visitors to the museum and gives all guests prompt and courteous service.
- Sells admission to The Rockwell Museum, combination tickets to CMoG, distributes surveys and tracks demographics.
- Answers questions about the art, history and mission of The Rockwell, as well as the local region.
- Receives membership applications and provides information to prospective members according to procedure.
- Records retail sales accurately and efficiently.
- Restocks and merchandises products and performs cycle counts of inventory.
- Maintains a clean and organized appearance in the museum store, admissions desk, and storage areas.
- Assists visitors with product selection and recommends products based on customer need.
- Maintains working knowledge of products relating to The Rockwell Museum collection and retail operation.
- Outgoing personality; must genuinely enjoy people.
- Excellent customer service skills.
- Ability to accept direction willingly and to follow through with delegated tasks.
- Ability to stand for 10 hours and lift boxes if needed.
- Knowledge of the region desired (or ability to learn quickly).
- Patience, especially for people of other cultures.
- Ability to work weekends, evenings and holidays.
- Strong knowledge of computers and technology.
- Ability to learn and adapt to new tasks or situations quickly and cooperatively.
- Ability to report for scheduled shifts on-time and be dressed appropriately.
- This position is contracted through Kelly Services. Guest Services Associates will not be employed directly through The Rockwell Museum.
- Associates are generally scheduled a minimum of 8 hours per week and up to 40 hours per week.
- Hours of operation are 9am-5pm, with occasional evening work for events. From Memorial Day through Labor Day the museum is open 9am-8pm.
- Dress code is business casual and must be followed.
- Vacations cannot be granted during the summer months (although we will make an effort to grant individual requests for special situations).
- Orientation and training will be provided.
- Associates are responsible for finding coverage and keeping their schedule.
Interested candidates should direct their resume and letter of interest to Rita Reed, Retail and Guest Services Manager: firstname.lastname@example.org
Don't miss a thing!
Be the first to know about activities at The Rockwell by signing up for our e-newsletter. Choose the topics that interest you: exhibitions and collections news, live music events, lectures, family and youth events, education news, volunteer opportunities, and new offerings from The Museum Store.
Sign up for our e-newsletter