Employment at The Rockwell
The Rockwell Museum maintains a unique work environment in the beautifully restored Old City Hall Building in downtown Corning in New York’s Finger Lakes Region. Nestled in scenic upstate New York, Corning is a vibrant community with an attractive, historical downtown and home to Corning Incorporated—one of the world’s leading innovators in glass and materials science and world-renowned Corning Museum of Glass.
Our small staff is a committed, creative, energetic team that continually embraces diversity of thought and backgrounds. We are passionate about advancing our work and our commitment to the community. We offer full- and part-time positions with excellent benefits. The Rockwell Museum is an Equal Opportunity Employer.
- Excellence—We are leaders in all we do.
- Innovation and Creativity—We design dynamic and imaginative programs.
- Our People—Through the full involvement of our people, we achieve excellence, innovation, and creativity.
director of advancement events and advancement assistant
guest services associate
Director of Advancement
Status: M&P, Full-Time
Reports to: Executive Director
The Director of Advancement is a visionary team leader who guides and manages the Advancement Department comprised of the Marketing Manager, Events and Public Programs Manager and the Group Experience Specialist. Key responsibilities include leading the direction, planning, and execution of broad development and strategic marketing initiatives to expand the Museum’s audience and maximize revenue in support of the strategic plan. As part, the Director of Advancement oversees the communications plan and institutional brand to shape public perception and build donor, client and community involvement and visitation. Directs all public relations efforts and the ongoing evolution of the Museum’s development strategies, ensuring strong relationships between the Museum and the media. Serves as a member of the Museum’s leadership team.
- Develops, manages and executes short- and long-term strategic marketing and communications plans to span across all communication media and reaches appropriate target audiences, based upon specific performance goals related to general awareness, visitation growth, and membership growth. Evaluates the success of various strategies and provides and implements recommendations for improvement.
- Contributes to the overall success of the institution as a member of the Museum’s senior management team.
- Prepares and manages strategic marketing and development plans, ensuring that the department adheres to long-term and operational goals and objectives; present regular progress reports to the Executive Director and Board of Trustees.
- Develops, manages and mentors the department’s staff, empowering them to master and manage their respective areas of responsibility with accountability; provides appropriate resources, encouragement and acknowledgement of success; evaluates staff annually or more often, as needed.
- Oversees donor cultivation events including exhibition openings, donor dinners, member tours, engagement events and the development of The Rockwell Museum’s gala event.
- With the Manager of Fund Development increases the number of Museum members through creative branding, membership levels, events and programs.
- With the Manager of Fund Development, advises and collaborates on sponsorships for exhibitions, programs, events and activities; coordination of Silver Dollar Society benefits and events; and management of annual appeal.
- Leads the Advancement team in the creation of a sophisticated marketing plan to solidify the Museum’s brand and promote the institution, its exhibitions, programs and other strategic work holistically.
- Understands visitor profiles to reach core audiences, and identifies strategies and market placement to reach new and diverse audiences, including strategic collaborations with local and regional tourism partner that align The Rockwell’s brand and mission broadly across the region, State of New York and United States.
- Collaborates across all Museum departments, external support organizations, and Board committees to strengthen communication strategies for attendance growth in the group sales sector, program attendees, shoppers and combination tickets with the Corning Museum of Glass.
- Maintains the brand integrity of the Museum through consistent and cohesive messaging.
- Collaborates with Museum leadership by providing insight into communications and branding strategies. Analyzes potential new programs and services to gain exposure and build awareness about Museum exhibitions, events, and special programs.
- Bachelor’s degree in journalism, public relations, marketing, or a related field required. Post-graduate degree in related field preferred.
- Minimum five years of experience desired in fund development, public relations and/or marketing, preferably in a non-profit or museum setting.
- Ability to make and maintain contacts with all types of media; knowledge of local, regional, national and other media contacts desired.
- Ability to inspire others, build trust and demonstrates loyalty between the staff, sister institutions and collaborators.
- Strong interpersonal skills with emphasis on written communication skills and public speaking.
- Ability to work collaboratively with both internal and external customers.
- Ability to meet deadlines.
- Ability to professionally deal with the press and other outside resources.
- Understanding of community outreach, volunteer recruitment, partnership & coalition building, individual and group work skills.
- Ability to represent the Museum professionally.
- Ability to work both independently and as part of a team.
- Ability to work weekends and evenings as needed.
Interested candidates should direct their resume and letter of interest to Patty Campbell, Manager of Fund Development/Executive Liason: firstname.lastname@example.org
Events and Advancement Assistant
Status: A&T, Full-Time
Reports to: Programs and Events Manager
Provides events and administrative support to the Advancement Department. Works with the Programs & Events Manager to recruit, facilitate and execute events and provide logistical support during event execution, ensuring a high-quality visitor experience. Provides fund development administrative support to the department.
- Serves as the Museum liaison for facility rentals during recruitment, scheduling, and execution of events.
- Develops and maintains strong customer relationships by being proactive and responsive to the customer’s needs during the planning process.
- Responsible for responding to customer requests, identifying security expectations, contract preparation, and working with internal customers to secure event space.
- Coordinates the booking process with high level of detail in all records.
- Coordinates on-site direction and execution of logistics to ensure continuity and success of events; assists with moving and setting up program equipment as needed.
- Works with facility rental customers to identify audiovisual requirements, including projector, computer, and microphone use.
- Assists with public programs as needed including exhibition opening receptions, lectures, concerts in the gallery, and Music & Margaritas.
- Processes membership and general donations in CRM database and produces gift acknowledgment correspondence.
- Reconciles donation revenue with the finance function.
- Administers monthly membership renewals.
- Supports customer tracking in CRM database to ensure accurate records of current and future Museum constituents.
- Assist Director of Advancement with fund development campaigns.
- Communicates as needed, via telephone, e-mail or other means with current or potential donors.
- Associate’s degree required; bachelor’s degree preferred.
- Event planning experience preferred.
- Excellent written and verbal communication and interpersonal skills with a diplomatic, professional phone manner.
- Proven self-starter with strong work ethic, self-motivated, resourceful, conscientious, punctual and energetic.
- Proficiency in Excel, Outlook and Word on a PC platform; ability to learn Museum CRM software.
- Ability to work effectively with internal and external customers and people at all levels and accept direction willingly with delegated tasks.
- Ability to stand for up to three hours and lift up to 30 lbs. if needed.
- Ability to comfortably and effectively interact with people of different cultures.
- Ability to work weekends and evenings as needed; flexibility and adaptability in schedule.
- Ability to learn and adapt to new tasks or situations quickly and cooperatively.
- Meticulous attention to detail with strong emphasis on thoroughness, accuracy and follow up.
Candidates should submit their resume and letter of interest to Brett Smith, Programs and Events Manager: email@example.com
Guest Services Associate (The Rockwell Museum Store and Admissions)
Status: Part- to Full-Time, Contract Position
Reports to: Retail and Guest Services Manager
- Greets visitors to the museum and gives all guests prompt and courteous service.
- Sells admission to The Rockwell Museum, combination tickets to CMoG, distributes surveys and tracks demographics.
- Answers questions about the art, history and mission of The Rockwell, as well as the local region.
- Receives membership applications and provides information to prospective members according to procedure.
- Records retail sales accurately and efficiently.
- Restocks and merchandises products and performs cycle counts of inventory.
- Maintains a clean and organized appearance in the museum store, admissions desk, and storage areas.
- Assists visitors with product selection and recommends products based on customer need.
- Maintains working knowledge of products relating to The Rockwell Museum collection and retail operation.
- Outgoing personality; must genuinely enjoy people.
- Excellent customer service skills.
- Ability to accept direction willingly and to follow through with delegated tasks.
- Ability to stand for 10 hours and lift boxes if needed.
- Knowledge of the region desired (or ability to learn quickly).
- Patience, especially for people of other cultures.
- Ability to work weekends, evenings and holidays.
- Strong knowledge of computers and technology.
- Ability to learn and adapt to new tasks or situations quickly and cooperatively.
- Ability to report for scheduled shifts on-time and be dressed appropriately.
- This position is contracted through Kelly Services. Guest Services Associates will not be employed directly through The Rockwell Museum.
- Associates are generally scheduled a minimum of 8 hours per week and up to 40 hours per week.
- Hours of operation are 9am-5pm, with occasional evening work for events. From Memorial Day through Labor Day the museum is open 9am-8pm.
- Dress code is business casual and must be followed.
- Vacations cannot be granted during the summer months (although we will make an effort to grant individual requests for special situations).
- Orientation and training will be provided.
- Associates are responsible for finding coverage and keeping their schedule.
Interested candidates should direct their resume and letter of interest to Rita Reed, Retail and Guest Services Manager: firstname.lastname@example.org