Employment at The Rockwell

The Rockwell Museum maintains a unique work environment in the beautifully restored Old City Hall Building in downtown Corning in New York’s Finger Lakes Region. Nestled in scenic upstate New York, Corning is a vibrant community with an attractive, historical downtown and home to Corning Incorporated—one of the world’s leading innovators in glass and materials science and world-renowned Corning Museum of Glass.

Our small staff is a committed, creative, energetic team that continually embraces diversity of thought and backgrounds. We are passionate about advancing our work and our commitment to the community. We offer full- and part-time positions with excellent benefits.  The Rockwell Museum is an Equal Opportunity Employer.

Our Values

• Excellence—We are leaders in all we do.
• Innovation and Creativity—We design dynamic and imaginative programs.
• Our People—Through the full involvement of our people, we achieve excellence, innovation, and creativity.

 

guest services associate

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Current Openings

Guest Services Associate (The Rockwell Museum Store and Admissions)

Status:  Part- to Full-Time, Contract Position
Reports to:  Retail and Guest Services Manager

 Position Responsibilities: 

• Greets visitors to the museum and gives all guests prompt and courteous service.
• Sells admission to The Rockwell Museum, combination tickets to CMoG, distributes surveys and tracks demographics.
• Answers questions about the art, history and mission of The Rockwell, as well as the local region.
• Receives membership applications and provides information to prospective members according to procedure.
• Records retail sales accurately and efficiently.
• Restocks and merchandises products and performs cycle counts of inventory.
• Maintains a clean and organized appearance in the museum store, admissions desk, and storage areas.
• Assists visitors with product selection and recommends products based on customer need.
• Maintains working knowledge of products relating to The Rockwell Museum collection and retail operation.

Position Qualifications: 

• Outgoing personality; must genuinely enjoy people.
• Excellent customer service skills.
• Ability to accept direction willingly and to follow through with delegated tasks.
• Ability to stand for 10 hours and lift boxes if needed.
• Knowledge of the region desired (or ability to learn quickly).
• Patience, especially for people of other cultures.
• Ability to work weekends, evenings and holidays.
• Strong knowledge of computers and technology.
• Ability to learn and adapt to new tasks or situations quickly and cooperatively.
• Ability to report for scheduled shifts on-time and be dressed appropriately.

General Information

• This position is contracted through Kelly Services. Guest Services Associates will not be employed directly through The Rockwell Museum.
• Associates are generally scheduled a minimum of 8 hours per week and up to 40 hours per week.
• Hours of operation are 9am-5pm, with occasional evening work for events. From Memorial Day through Labor Day the museum is open 9am-8pm.
• Dress code is business casual and must be followed.
• Vacations cannot be granted during the summer months (although we will make an effort to grant individual requests for special situations).
• Orientation and training will be provided.
• Associates are responsible for finding coverage and keeping their schedule.

Interested candidates should direct their resume and letter of interest to Rita Reed, Retail and Guest Services Manager: reedr@rockwellmuseum.org