Employment at The Rockwell

The Rockwell Museum maintains a unique work environment in the beautifully restored Old City Hall Building in downtown Corning in New York’s Finger Lakes Region. Nestled in scenic upstate New York, Corning is a vibrant community with an attractive, historical downtown and home to Corning Incorporated—one of the world’s leading innovators in glass and materials science and world-renowned Corning Museum of Glass.

Our small staff is a committed, creative, energetic team that continually embraces diversity of thought and backgrounds. We are passionate about advancing our work and our commitment to the community. We offer full- and part-time positions with excellent benefits.  The Rockwell Museum is an Equal Opportunity Employer.

Our Values

  • Excellence—We are leaders in all we do.
  • Innovation and Creativity—We design dynamic and imaginative programs.
  • Our People—Through the full involvement of our people, we achieve excellence, innovation, and creativity.

 

Group Experience Specialist        Guest Services Associate 

 


Current Openings

Group Experience Specialist

Status: A&T, Full-Time    

Reports to: Marketing and Communications Director 

Position Summary:

Marketing and Event position responsible for supporting the growth of group tours and events at The Rockwell Museum. Works with the Marketing Director and Programs Manager to recruit, facilitate and implement events and tours based on growth goals.  Serves as on-site coordinator to groups and provides logistical support during event and tour execution, ensuring a high-quality visitor experience. 

 Position Responsibilities: 

  • Develops new experiences and identifies new audience segments for group tour experiences and events.
  • Generates group tours through phone and email outreach and actively promotes The Rockwell as a premiere event space to potential customers.
  • Develops and maintains strong customer relationships by being proactive and responsive to the customer’s needs during the planning process.
  • Broadens the established database of identified prospective tour and event customers through creative sourcing and networking.
  • Supports facility rentals including responding to customer requests, identifying security expectations, contract preparation and working with internal customers to secure event space.
  • Coordinates the booking process with high level of detail in all records.
  • Coordinates on-site direction and execution of logistics to ensure continuity and success of events and tours; serves as primary contact for event and tour partners including culinary services and security; assists with moving and setting up program equipment as needed.
  • Works with facility rental customers to identify audiovisual requirements, including projector, computer, and microphone use.
  • Assists with public programs as needed including exhibition opening receptions, lectures, concerts in the gallery, and Music & Margaritas. 

Position Qualifications: 

  • Bachelor’s Degree required in business, marketing, event planning or a related field.
  • Event planning, sales or marketing experience preferred.
  • Excellent written and verbal communication and interpersonal skills with a diplomatic, professional phone manner.
  • Proven self-starter with strong work ethic, self-motivated, resourceful, conscientious, punctual and energetic.
  • Proficiency in Excel, Outlook and Word on a PC platform, design skills in Adobe suite desired; ability to learn Museum CRM software (Patron Manager).
  • Ability to work effectively with internal and external customers and people at all levels and accept direction willingly with delegated tasks.
  • Ability to stand for up to eight hours and lift up to 30 lbs. if needed.
  • Knowledge of the region desired, or ability to learn quickly.
  • Ability to comfortably and effectively interact with people of different cultures.
  • Ability to work weekends and evenings as needed; flexibility and adaptability in schedule.
  • Ability to learn and adapt to new tasks or situations quickly and cooperatively.
  • Meticulous attention to detail with strong emphasis on thoroughness, accuracy and follow up.

 

Interested candidates should direct their resume and letter of interest to Patty Campbell, Manager of Fund Development/Executive Liason: resumes@rockwellmuseum.org


Guest Services Associate (The Rockwell Museum Store and Admissions)

Status: Part- to Full-Time, Contract Position

Reports to: Retail and Guest Services Manager

Position Responsibilities

  • Greets visitors to the museum and gives all guests prompt and courteous service.
  • Sells admission to The Rockwell Museum, combination tickets to CMoG, distributes surveys and tracks demographics.
  • Answers questions about the art, history and mission of The Rockwell, as well as the local region.
  • Receives membership applications and provides information to prospective members according to procedure.
  • Records retail sales accurately and efficiently.
  • Restocks and merchandises products and performs cycle counts of inventory.
  • Maintains a clean and organized appearance in the museum store, admissions desk, and storage areas.
  • Assists visitors with product selection and recommends products based on customer need.
  • Maintains working knowledge of products relating to The Rockwell Museum collection and retail operation.

Position Qualifications

  • Outgoing personality; must genuinely enjoy people.
  • Excellent customer service skills.
  • Ability to accept direction willingly and to follow through with delegated tasks.
  • Ability to stand for 10 hours and lift boxes if needed.
  • Knowledge of the region desired (or ability to learn quickly).
  • Patience, especially for people of other cultures.
  • Ability to work weekends, evenings and holidays.
  • Strong knowledge of computers and technology.
  • Ability to learn and adapt to new tasks or situations quickly and cooperatively.
  • Ability to report for scheduled shifts on-time and be dressed appropriately.

General Information

  • This position is contracted through Kelly Services. Guest Services Associates will not be employed directly through The Rockwell Museum.
  • Associates are generally scheduled a minimum of 8 hours per week and up to 40 hours per week.
  • Hours of operation are 9am-5pm, with occasional evening work for events. From Memorial Day through Labor Day the museum is open 9am-8pm.
  • Dress code is business casual and must be followed.
  • Vacations cannot be granted during the summer months (although we will make an effort to grant individual requests for special situations).
  • Orientation and training will be provided.
  • Associates are responsible for finding coverage and keeping their schedule.

 

Interested candidates should direct their resume and letter of interest to Rita Reed, Retail and Guest Services Manager: reedr@rockwellmuseum.org

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